The Construction of Critical Factors for Successfully Introducing Chatbots into Mental Health Services in the Army: Using a Hybrid MCDM Approach

Previous research has shown that although military personnel are at high risk of developing mental disorders because the excessive stress caused by their work, they also display low levels intention to seek assistance culture. This, in turn, creates exorbitant costs for respective countries. With rapid development artificial intelligence (AI)-related digital technologies, chatbots have been successfully applied health services. Although introduction into assist with services is not common, it may become a future trend. This study aims construct critical factors introducing military, relationships between effects, and weighting system, ensure complies sustainable practices. includes four stages. In initial stage, accordance AI-readiness framework, combination findings previous specialist recommendations, preliminary indicators items were developed. second Fuzzy Delphi was used confirm each dimension indicator. third using DEMATEL, an influential-network-relation map (INRM) dimensions created. fourth DANP, effects system established. The this indicated that: (1) key success twenty-one indicators; (2) there interdependent relationship indicators, influence other; (3) goals, boundaries, activities, order importance. Finally, specific suggestions put forward provide references practical applications research, drawing on results research.